Click on the '+ Add' Button to add a new triggered chat. Click on Triggered Chats from the main menu.ģ. This feature is enabled by default and is available across all the plans. Triggered chats work only when agents are available to chat. Only the Admin of the account can manage Triggered Chats. The software’s data migration capabilities don’t require any IT involvement and make moving to Help Scout a snap.The triggered chats feature enables you to send automated popup messages to your web visitors based on predefined conditions. Last, but certainly not least, you get access to Help Scout’s world-class support team, which is available by email 24/6 to answer any questions you may have.įor those considering a switch to Help Scout, the platform makes it easy to bring your customer data and conversations with you. You can also create custom reports to zero in on the metrics that matter most to you and your team. Help Scout also comes loaded with pre-built performance dashboards through our reports. Customers can search your Docs site articles or submit a question to your support team right from the widget, helping them get answers when and where they need them most. Lastly, Docs-specific reports show which content is doing best and areas where you have room for improvement.īeacon offers live chat capabilities and proactive support options through an embeddable widget. Built-in search functionality and organization features help customers find the answers they need quickly.

The intuitive editor makes creating self-service content quick and easy. If you want to empower customers to help themselves, our knowledge base builder, Docs, is right up your alley.

You’re also able to automate routine tasks like conversation sorting with workflows and add additional context with customer profiles. Our shared inbox includes features like private notes and to improve team collaboration and collision detection to prevent duplicate work by showing when an agent is actively working on a specific conversation. When you sign up, you get access to an entire suite of tools, all built to help you create the best customer experience possible. Help Scout is a dedicated customer support platform built for growing teams to deliver top-notch customer service. Though there is a decent amount of crossover feature-wise, each of nine alternatives to HappyFox below do have their own distinguishing factors, making them better suited for certain use cases:īest HappyFox alternative for growing teams. If you’re a current HappyFox user looking to switch or you’re simply gathering options in your support software search, the nine HappyFox alternatives below are a great starting point. Though it means you can tailor fit the solution to your needs, it does make pricing a bit more confusing and less predictable, which can be problematic when trying to get approval or if you need to add a new team member. Instead of offering a prepackaged platform, you’re able to select the different tools you want, paying a monthly fee to access each.

One of the most prominent examples of this is HappyFox. That idea has spawned support software companies that take an a la carte approach to their offerings. Just as each support team is unique, so are their wants and needs when it comes to the tools they use to offer support to customers. Finding the right tool is arguably the easier of the two, but it still comes with its challenges. If you’re missing either of those, the job becomes exponentially more difficult. Providing exceptional support comes down to two things: great people and the right tools.

Happyfox chat makes sound